Critter Stop’s overarching goal – provide customers with unmatched value while offering fulfilling, long-term careers for our team. We do this by focusing relentlessly on customer service, maniacally improving operations to increase the size of the “value pie” for customers and ourselves, maintaining a healthy culture with high standards, and providing merit-based career growth for hardworking individuals that are committed to our Core Values (see section below).
Our pest control team takes great pride in running a tight ship operationally, responding to customer concerns with urgency, being easy to work with, and competing ferociously on price.
Our wildlife removal team prides itself on providing the most effective, permanent, and cosmetically appealing solutions in the industry. We are constantly improving our methods, updating our standard operating procedures, and training and retraining our team. Being a larger scope of work, even 1% improvements move the needle!
Lastly, we are deeply committed to giving back to our community and supporting the individuals that serve the community on the frontlines. While we support various church and school causes, including the Best in the West Scholarship, we take great pride in being the #1 supporter of First Responders and Veterans in the pest control and wildlife removal industry.
Every year, at least 10% of all profit is reinvested locally through donations to local charities and fundraisers, direct support of first responders and veterans, and scholarships for high school students. We truly care about the communities we serve, and we put our money where our mouth is!
If critters or pests come back, so do we - at no extra charge.
1,000+ five-star reviews reflect our commitment to quality and trust.
We’ve helped more than 15,000 customers across Texas, Oklahoma, and South Carolina.
Free inspections, upfront pricing, extended availability, and responsive communication.
Fast scheduling and timely service when you need it most.
Safe, ethical removal practices that protect both your family and local wildlife.
We don’t just remove pests - we seal, repair, and restore to prevent re-entry.
Family owned and operated, giving back where we live and work.
Peace of mind knowing you’re fully protected.
At Critter Stop, success means more than just protecting homes from pests and wildlife - it means being a local leader that supports the people and organizations improving and protecting our communities.
While not a ceiling, we are committed to donating 10% of all profit earned by Critter Stop back into charitable causes.
When given the opportunity, we provide free or heavily discounted services to community-focused organizations, such as food banks and wildlife rehabilitation centers.
Call for a free inspection or request a quote online.
In 2025, we proudly awarded $10,000 in scholarships to 7 outstanding students, helping them pursue higher education and achieve their goals.
If you are a Critter Stop customer and have a cause you are passionate about, please don’t hesitate to reach out to us at info@critterstop.com or scholarships@critterstop.com about how we might be able to help.
Our culture is built on principles that guide every decision, action, and interaction. These values define who we are as a company and how we serve our customers, teammates, and community.
We hold ourselves accountable for the decisions that we make, the actions that we take, and the results that we produce. Even when we do not control 100% of an outcome, we focus on the aspects that we can control.
“Can-Do” Attitude: We are problem solvers that are willing to think outside the box and go the extra mile to provide customers excellent results.
Honesty & Integrity: We do the right thing when nobody is watching. Even when it takes us longer and no one will know, we operate with integrity and do what’s right for the customer and Critter Stop.
We care deeply about providing customers with excellent results, measured by their desired outcome achieved in a timely manner with minimal friction and inconvenience.
We communicate early, often, and professionally, taking the time to educate and address concerns.
We treat our customers’ homes as if they were our own: being clean, taking pride in aesthetics, and ensuring durable, long-lasting solutions.
Reliable & Fast Execution: We do what we say, when we say we’ll do it. Consistency builds trust with customers and teammates.
Everything Matters: How we do one thing is how we do everything. Small wins add up to a big advantage over competitors.
Leadership moves quickly to seize opportunities, address deficiencies, and continually improve. We are action-oriented and always look for small ways to improve, leading to productivity gains that create more value for our team and customers.
Team Wins Together: We collaborate, support one another, and celebrate success as a team - no egos, no silos.
Respect Always: We treat everyone internally and externally with professionalism and respect. Every customer and team member deserves polite and thoughtful communication.
Nobody is above “smelling like the sheep” - we roll up our sleeves together.
We are constantly learning and improving. Mistakes are opportunities, and feedback makes us stronger.
We value long-term impact over short-term gains, fostering a healthy and constructive work environment.
Growth is constant - feedback is good, and we believe in continuously leveling up as individuals and as a team.
If you are a Critter Stop customer and anyone on our team fails to live up to these core values, please reach out to our leadership team directly at info@critterstop.com so we can address it immediately.
Critter Stop’s President, Jonathan Ferreira, Associate Certified Entomologist (ACE), leads with deep industry expertise and a passion for winning. For Jonathan, “winning” comes down to:
Jonathan’s leadership combines technical excellence with a customer-first mindset. He employs a strong focus on training, which is followed up with high standard setting and accountability - “High support. High standards.”
With years of field experience and recognized certifications, Jonathan ensures Critter Stop delivers results the right way while staying on the cutting edge of humane wildlife removal and pest control practices.
We’re proud to be a family-owned company, both serving and employing our local communities. Our team is made up of hardworking, dedicated individuals who are committed to getting the job done right.
Call for a free inspection or request a quote online.
