We stand behind our work with straightforward promises and responsive support.
Explore the highlights below or read the full policy PDF.
Guarantee Highlights
Pest Control Re-service
Our pest control customers with recurring treatment plans receive free re-services at no additional charge.
Wildlife Removal Guarantees
Choose 12 months, 3 years, or 10 years based on your issue and scope. If a covered animal re-enters from an area we worked, we return to trap, remove, and reseal free of charge.
Scheduling & Access
Two-hour arrival windows; please ensure access to affected areas (gates unlocked, pets secured, attic entrances accessible).
Exclusions
Structural defects, neglected materials, poor maintenance, or sanitation issues may void coverage by creating new entry points or attracting pests/wildlife beyond our scope.
Full Policy Details
Our pest control customers with recurring treatment plans receive free reservices at no additional charge.
We offer wildlife removal customers Guarantees for 12 months, 3 years, or 10 years, depending on the specific issue and the scope of work chosen. If any covered animal regains entry during this Guarantee period from any of the areas we worked, we will come back out, trap and remove the animal(s), and reseal the new, compromised entry point free of charge.
Structural defects, building material neglect, failure to provide reasonable maintenance on the structure, or sanitation issues may void coverage under our Guarantee. These conditions can create new entry points or attract pests and wildlife, and therefore fall outside the scope of our service responsibility.
Our Project Managers typically provide a two-hour arrival window. For services not requiring interior access, we notify customers of our planned arrival date ahead of time. For full exterior treatment, please keep gates unlocked and pets secured. If you’re dealing with animals in the attic, ensure attic entrances are accessible.
Jonathan has been in the pest control and wildlife industry for over a decade. His licences span multiple states and wildlife departments, and he is an Associate Certified Entomologist (ACE). Jonathan has a passion for providing exceptional customer service while growing an organisation from within. Since 2023, Jonathan has been at the helm for Critter Stop, guiding employees to achieve personal and professional growth.
Ready to be pest free?
Fully Licensed & Insured Humane Animal Removal & Pest Control Company Operating in the Dallas-Fort Worth Metroplex, Austin, College Station, and Oklahoma City. Find Your Location Today and Get a Free Estimate!
1610 Hart St Ste 102, Southlake, TX 76092, United States
